Develop customer service plan Coursework Example | Topics and Well Written Essays - 500 words - 3

Develop customer service plan - Coursework Example The company will be the market leader in the next decade particularly in the service delivery to the consumers. Moreover, the business entity will also be a leader in terms of the consumer base due to the improvement in the services thus attracting more consumers. The business entity aims at delivering services to the consumers that are friendly and in a professional manner. Similarly, the institution will deliver quality to the consumers thus improving the value of the service and reduce cost of services at the same time. The focus will also focus on both the internal as well as the external consumers (L., 2010, p. 16). Any commodities that any customer buys will be delivered through the available delivering companies. The consumer will receive a notification of the company that will deliver his or her commodity. In the instance of delays, the delivery of the commodity will take part in the next twelve hours (K, 2004, p. 12). The institution operates under a consumer-oriented policy that tends to create a friendly relationship with the customers. The view tends to establish the expectations of the consumer and recognize the extent of the goodness of the prevailing services The company will contact the consumers through emails and telephone calls in an attempt of finding out their experiences and their consequent expectations. The business entity will also undertake a survey that will register five areas of study. The areas include assurance, the reliability, empathy, tangibles as well as successive responsiveness. Consequently, the business entity will undertake the analysis of the findings from the research (Krenn, 2011, p. 22). The institution tends to create direct telephone conversations with the consumers. The use of emails is also in place whereby appreciation of every email is mandatory in order to improve the feedback time. The policies and procedures will tend to operate from